Our Policies
Purchasing Policies
Aromatic Fragrances International does not offer finished products (i.e. soaps, candles, air fresheners). We supply bulk fragrance oils for use in your desired end products. We are a wholesale only supplier, meaning we only sell in quantities of 10 pounds and up to customers with a verifiable business license of Tax ID (EIN Number).
Due to the nature of our product, we do not accept returns or refunds. Please take advantage of our free samples (see below) so you can test our fragrances and be sure they are compatible with your products. Once you have paid for and approved your order, we CANNOT make changes to it; if you need to add to the order, a new one must be made. Approved orders cannot be canceled. Please double check all of your order details before placing it to make sure everything (fragrances, quantities, address, etc.) is correct. You must have an account with us in order to purchase, as this allows us to easily keep track of your order(s) and contact you if needed. Create an account with us here! www.afi-usa.com
Sample Policy
Aromatic Fragrances International allows a maximum of 6 free samples per order. As with all purchases, you must have a valid business license or Tax ID (EIN Number). Multiple free sample orders cannot be placed in a row without additional purchases. If you are found to be making multiple accounts in order to order excess free samples without making a purchase, this is abuse of policy and your accounts and subsequent future orders will be terminated.
Shipping Policies
All shipments come from Cartersville, GA. We offer a 3 to 5 day production turnaround for most orders, but this is subject to change due to current backlog, raw material availability, holiday hours, and inventory. Please view our contact page for a list of observed holidays and our business hours. We offer shipping through UPS on orders under 200 pounds with available rates for ground and next day.
Orders of 200+ pounds (400+ for Canada and Mexico) ship for free within the continental US at our expense. We select the carrier with the best rate and transit time so your order can make it to you safely and timely.
Rush orders have a production turnaround of 48 hours, and urgent orders have a production turnaround of 24 hours (subject to change based on backlog, raw material availability, holidays, and inventory), but this does not include shipping time. If you need an order shipped to you quickly, please notify us. Expedited shipping is to be paid by you. To make sure your order makes it to you in a timely manner, please be sure your contact information (email, phone number, etc.) are correct. Double check your address and add building or suite numbers if applicable. If you require accessorials (lift gates, residential, etc.), indicate so when checking out or contacting customer service. If you do not indicate whether you will need the accessorials, we will bill you after the fact.
Notifying us beforehand saves you (and us!) time. To avoid accessorial fees, shipments can be made to the nearest carrier terminal for pickup. We are also happy to have you come and collect orders in person if you are local (we love having guests)!
Rush orders have a production turnaround of 48 hours, and urgent orders have a production turnaround of 24 hours (subject to change based on backlog, raw material availability, holidays, and inventory), but this does not include shipping time. If you need an order shipped to you quickly, please notify us. Expedited shipping is to be paid by you. To make sure your order makes it to you in a timely manner, please be sure your contact information (email, phone number, etc.) are correct. Double check your address and add building or suite numbers if applicable. If you require accessorials (lift gates, residential, etc.), indicate so when checking out or contacting customer service. If you do not indicate whether you will need the accessorials, we will bill you after the fact.
Notifying us beforehand saves you (and us!) time. To avoid accessorial fees, shipments can be made to the nearest carrier terminal for pickup. We are also happy to have you come and collect orders in person if you are local (we love having guests)!
For International Customers/Next Day Air Shipping
We cannot safely ship fragrances with flashpoints of 141 F° (60 C°) or below via air. If you are an international customer (or require next day air shipping), please pay extra attention to the flashpoints of each of our fragrances.
Using your own shipping carrier
If you would like to use your own shipping carrier accounts (i.e. UPS, FedEx, etc.), please notify us. Instead of paying us for shipping, AFI will apply your collect number to your order and your carrier will then bill your account. By doing so, you take full responsibility for the order once it leaves our facility. If the order is lost or damaged, AFI cannot file a claim or send a replacement. You are responsible for the claim being filed and we have no role in any decisions
made by the carrier. If you use your own carrier accounts and your order is lost, you can place another order with us if items need to be replaced, but they will need to be purchased again. If you are billed by a carrier and you do not pay the bill, AFI will be billed. The bill will immediately be charged to you and your account will be put on hold until it is paid.
If an order is lost under any circumstances, AFI must follow the policies of the carrier before any further steps can be taken. Most carriers require an investigation report to be filed, which can take multiple business days. The order cannot be rushed or replaced until the carrier has completed the investigation. If you would like to reorder in the meantime, you may do so, but it will be billed separately and you must pay the full amount of the order again. If the investigation is completed in AFI’s favor, AFI will refund you the lost order. If the investigation is not completed in AFI’s favor, it cannot be replaced or refunded due to the carrier’s policies.
